Jawali M.
Senior IT Project & Automation Manager
Open to offersNew to PlatformAbout
Mahmoud J. is a seasoned Data & IT Project Manager with over 15 years of expertise in IT project management, particularly in automation and technical support. He has a successful track record at VIVOENERGY from 2017 to 2024, where he managed the maintenance of multi-site equipment, including Satellite, DOMS, ATG, Pumps, and Price Poles, demonstrating his proficiency in POS systems and contractor team management. Mahmoud holds a Master's degree in Business Intelligence & Big Data, enhancing his capacity to deliver data-driven solutions. His technical prowess extends to systems configuration and integration, having led the deployment of SITEINFO & LIGO across multiple stations. Previously, as a Technical Support Agent at PHONE GROUPE, he excelled in resolving customer issues and educating clients, which contributed to improved service delivery. Mahmoud's educational background in IT Network and Information Systems speaks to his solid foundation in the field.
Experience
IT Project & Automation Manager
VIVOENERGY · 2017 — 2024Oversaw maintenance operations for multi-site equipment, including Satellite, DOMS, ATG, Pumps, and Price Poles, in collaboration with service providers. Managed updates and maintenance of the platform and POS systems throughout the network. Provided technical support by analyzing and addressing payment system issues, facilitating communication with stakeholders. Supervised contractor team performance and maintained service-level agreements (SLAs). Directed the deployment of SITEINFO and LIGO across multiple stations. Configured and installed new DOMS/LIGO systems, ensuring proper integration with existing infrastructure.Technical Support Agent
PHONE GROUPE · 2009 — 2013Utilized structured problem-solving techniques to resolve complex customer issues. Instructed clients on effective product usage to minimize the recurrence of incidents. Engaged in quality assurance efforts, providing constructive feedback to enhance overall service delivery.
Skills & Expertise
Education
- Master in Business Intelligence & Big DataFST Settat · 2021 — 2022
- Bachelor in Information Systems & DatabaseFST Settat · 2019 — 2020
- DTS in IT NetworkOFPPT Roches Noires · 2006 — 2008
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