Jawhara M.
Junior Technical Support Specialist
Open to offersNew to PlatformLanguages
EnglishFilipinoMaranaoCebuano
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About
Hi! I am a dedicated Customer Support and Live Chat Specialist with 6 months of hands-on experience in technical troubleshooting and real-time customer care. I specialize in helping businesses keep their customers happy by resolving inquiries quickly and professionally. I am highly proficient in Google Workspace, Gmail, Excel, and managing digital chat apps. Whether you need an agent to manage your e-commerce inbox, respond to live chats, or organize order tracking sheets, I am here to provide reliable, top-tier service. Let's work together to elevate your customer experience!
Experience
Advisor I, Technical Support (Chat Support)
Concentrix · 2025 — 2026Assisted customers through live chat, providing technical guidance and troubleshooting support. Handled inquiries and product issues with effective communication while escalating complex cases to higher-level support as necessary.Statistical Researcher
Philippine Statistics Authority - Lanao Del Norte · 2025 — 2025Collected and recorded data accurately through household surveys for the year 2022 Community-Based Monitoring System. Interviewed backyard livestock and poultry raisers to obtain reliable information on animal counts, production levels, and farming practices.Enumerator
Philippine Statistics Authority - Lanao Del Norte · 2024 — 2024Conducted interviews with residents for the Labor Force Survey and Family Income and Expenditure Survey. Located specified households for survey completion and traveled to designated barangays for household interviews related to the 2024 Population and Community-Based Monitoring System. Ensured confidentiality and compliance with PSA standards while collecting and recording data accurately.
Skills & Expertise
Education
- Undergraduate Studies in Bachelor of Secondary Education Major in BiologyMSU-Iligan Institute of Technology · 2014 — 2018
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