Jay M.

Jay Mark P. is a seasoned BPO professional with 5 years of experience, delivering high-quality support across sales, medical records retrieval, and commercial real estate industries. Starting as a Customer Service Representative at Qualfon Dumaguete, Jay Mark P. provided multi-channel support in fast-paced contact center environments. He further developed his expertise as a Sleep Specialist at ECE Contact Centers, focusing on clinical industry processes, and as a Records Retrieval Specialist for Peak Outsourcing, where he managed medical documentation with exceptional accuracy and compliance. Most recently, he held the position of Real Estate Customer Support at Sophi Outsourcing, navigating complex workflows in the real estate sector. With advanced trilingual communication skills in English, Filipino, and Cebuano, and proficiency in MS Office Suite, Zoho CRM, HubSpot, and Zoom, he consistently achieved operational targets while ensuring administrative precision.