Jay A.

Jay A. is an accomplished Sales Specialist and Customer Support professional with robust experience in client engagement and issue resolution. He has significantly contributed to companies such as Full Potentials Solutions and iQor by handling multichannel support, including inbound calls, chats, and back-office tickets. During his tenure at Full Potentials Solutions from August 2023 to September 2025, Jay assisted customers with remittance services and provided comprehensive support to Uber drivers for account, technical, and payment inquiries. His role as an Outbound Account Executive at Flatworld Solutions Philippines from April 2022 to June 2023 involved building strong business relationships and aiding sales conversions through coordinated efforts. In addition to his extensive professional background, Jay holds a BSBA degree from Rizal Memorial Colleges Inc., enhancing his proficiency in English (C2) and Filipino, which enables him to effectively adapt and manage time in diverse environments. Jay's dedication to excellence in customer service and relationship management is evident throughout his professional journey.