Jay C.
Junior Legal Records Retrieval Specialist
Open to offersNew to PlatformAbout
Jay C. is an experienced Records Retrieval Specialist with a background in the legal, retail, and telecommunications industries. At Peak Outsourcing, Inc., Jay managed sensitive data entry and legal records review, prepared and obtained legal documents, and served as both the team's and department's point of contact, contributing to workflow development and quality guideline setup within the records retrieval process. During tenure at Amazon as a Customer Service Representative, Jay assisted with product queries and account management, maintaining a customer satisfaction rate of 95% and above through detailed inter-departmental coordination. Previously, at VXI Global Solutions Inc., Jay worked in telco sales, meeting sales targets and effectively communicating contract and billing information. Jay’s roles have consistently relied on data entry, legal knowledge, administrative skills, and detail-oriented information handling within fast-paced environments.
Experience
Records Retrieval Specialist (Legal)
Peak Outsourcing, Inc. · 2023 — 2026Entered and managed sensitive applicant information from clients accurately and promptly. Prepared, obtained, and created the required legal documents for records retrieval. Reviewed records received from various facilities, including medical and employment records, and forwarded them to the applicant attorney’s office. Served as the team’s point of contact for agenda and updates, and handled departmental concerns, facilitating workflow development and quality guidelines.Customer Service Representative (Retail)
Amazon · 2023 — 2023Provided assistance to customers with product-specific inquiries while offering appropriate recommendations. Maintained a customer satisfaction rate exceeding 95%. Facilitated inter-departmental coordination to ensure effective resource utilization. Aided customers in managing online accounts, tracking orders, and handling payment methods.Customer Sales Representative (Telco - Sales)
VXI Global Solutions Inc · 2023 — 2023Addressed customer inquiries regarding mobile, internet, and telecom product issues. Contributed to team performance by meeting sales targets while promoting service plans, devices, and additional features. Clearly explained contracts, pricing, and billing details to customers.
Skills & Expertise
Education
- Technical Vocational: Programming & RoboticsEmilio Aguinaldo College · — — 2020
- Degree not specifiedAPEC Schools · — — 2018
- Degree not specifiedEpifanio Delos Santos Elementary School · — — 2013
- Degree not specifiedRosauro Almario Elementary School · — — 2008
- Bachelor of Technology - Print Media TechnologyTechnological University of The Philippines
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