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Jay A. — Mid-Level Virtual Assistant Specialist from Philippines

Jay A.

Mid-Level Virtual Assistant Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jay Anthony A. R. is a highly skilled and tech-savvy Virtual Assistant and Customer Support Professional based in Davao City, Philippines, boasting over six years of substantial industry experience. With a proven track record in providing administrative support, managing CRM systems, and executing efficient data entry, Jay has adeptly collaborated with international clients across various domains including e-commerce, real estate, travel, SaaS, and customer support. His professional journey is marked by roles that underscore his versatility, such as Account Executive at Flatworld Solutions, Customer Service Support at Conectys, and Executive Virtual Assistant at AVASK. Jay's proficiency extends to key platforms and tools such as Microsoft Office, Google Workspace, and QuickBooks, coupled with practical expertise in lead generation, email management, and financial documentation. Educated with a Bachelor of Science in Business Administration from the University of Mindanao and certified in relevant trainings, Jay remains committed to delivering meticulous, high-quality support solutions.

Experience

  • Account Executive

    Flatworld Solutions · 2024 — Present
    Maintained accurate client data within CRM records. Conducted data entry and analysis. Managed administrative tasks and email communications while supporting daily account operations and reports.
  • Customer Service Support (BuyATab)

    Conectys · 2024 — 2024
    Provided support via email and voice for customers related to gift cards. Addressed inquiries and resolved account issues.
  • Executive Virtual Assistant

    AVASK · 2023 — 2024
    Oversaw the management of emails and various administrative tasks. Assisted with file organization, tax documentation, and updates to CRM systems while performing customer service and data entry.
  • Customer Service Representative / Back Office

    IBEX Global · 2022 — 2023
    Processed unticketed bookings for Philippine Airlines. Utilized Excel for back-office data management while delivering support via chat.
  • Customer Service Representative

    Alorica · 2021 — 2022
    Provided support for Grubhub Driver Care, RingCentral, and Caesars Palace accounts. Managed technical support, customer service inquiries, and communications via email and chat.
  • Real Estate Virtual Assistant

    V1 Marketing and Training · 2020 — 2021
    Conducted SMS marketing, lead generation, and skip tracing activities. Supported administrative functions and maintained CRM databases while performing data entry tasks.
  • Customer Service Representative

    Awesome OS · 2020 — 2020
    Engaged in customer service responsibilities.
  • Lead Generation Specialist

    The Credle Group · 2020 — 2020
    Focused on lead generation activities.
  • Outbound Lead Generation Representative

    Zadelle · 2019 — 2019
    Performed outbound lead generation tasks.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration Major in Financial Management
    University of Mindanao · 2016 — 2020

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