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Jaymar S. — Junior Technical Support Specialist from Philippines

Jaymar S.

Junior Technical Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jaymar Q. is a dedicated professional based in Urdaneta City, Pangasinan, with extensive experience in sales, marketing, and customer service. During his tenure at Asurion as a Technical Support specialist, he excelled in resolving hardware and software concerns, ensuring high customer satisfaction for clients across the United States. His ability to maintain accurate records and consistently meet performance metrics was noteworthy. Previously, as a Back Office Order Support agent at Majorel, Jaymar managed large volumes of order processing, transforming inquiries into sales opportunities with his expertise in Salesforce and client relationship building. At Alorica, he thrived as a Customer Resolution Expert, handling inquiries with professional communication and effective case resolution. Jaymar's educational background includes a Bachelor of Science in Architecture from the University of Pangasinan, and he has been recognized for his superior sales performance and mentorship skills.

Experience

  • Technical Support (Sales Campaign)

    Asurion · 2024 — 2026
    Efficiently resolved issues for clients in the United States, diagnosing and troubleshooting hardware, software, and connectivity challenges. Maintained detailed records of customer interactions and solutions within the CRM while coordinating with internal teams for escalated technical issues.
  • Back Office Order Support

    Majorel · 2021 — 2023
    Handled high-volume back-order processing and supported outbound sales activities. Engaged in over 200 daily interactions to follow up on orders, pre-qualify leads, and convert inquiries into sales opportunities while maintaining accurate records in Salesforce.
  • Customer Resolution Expert

    Alorica · 2016 — 2019
    Managed customer inquiries through various channels, promptly addressing complaints and complex issues. Documented interactions and coordinated with internal departments to ensure customer satisfaction and effective case resolutions.

Skills & Expertise

Education

  • Bachelor of Science in Architecture
    University of Pangasinan · 2011 — 2013

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