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Jayromer — Junior Technical Support Specialist from Philippines

Jayromer

Junior Technical Support Specialist

Philippines 2-3 years
Actively lookingNew to Platform
Languages
English
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About

Jayromer A Baylon is a results-driven professional with a Bachelor of Science in Entrepreneurship, majoring in Marketing from Quezon City Polytechnic University. His career spans roles in technical support, team supervision, and administrative operations. At Concentrix Philippines, he excelled as a Technical Support Representative, providing effective troubleshooting to maintain high customer satisfaction while managing product inquiries and collaborating with team members. Jayromer A. Baylon has demonstrated leadership as a Shift Supervisor in Training with Wenphil Corporation, overseeing daily operations and coordinating team activities. He also gained valuable administrative experience supporting the Records Management Directorate at Quezon City Polytechnic University. His core competencies include Microsoft Windows & Office Suite, Product Inventory Management, and strong communication skills, positioning him to excel in sales, marketing, and operations management across various industries.

Experience

  • Technical Support Representative

    Concentrix Philippines · 2018 — 2021
    Provided technical support by troubleshooting customer issues to enhance satisfaction. Managed product-related inquiries with CRM and data entry tools. Collaborated with colleagues to achieve service-level agreements and performance standards while demonstrating effective communication skills.
  • Shift Supervisor in Training

    Wenphil Corporation (Wendy's) · 2016 — 2017
    Assisted in overseeing daily shift operations to ensure effective service delivery and team coordination. Utilized leadership and decision-making skills to enhance crew performance during busy periods and monitored inventory levels, liaising with management regarding product needs.
  • Admin Assistant (SPES Program)

    Quezon City Polytechnic University – Records Management Directorate · 2016 — 2016
    Executed administrative functions including data entry, filing, and document management. Aided the Records Management Directorate in maintaining organized and accurate records.
  • Service Crew (SPES Program)

    McDonald's Robinsons Place · 2015 — 2015
    Provided prompt and courteous customer service in a fast-paced fast food setting. Ensured cleanliness and hygiene while assisting in food preparation and fulfilling customer orders.

Skills & Expertise

Education

  • Bachelor of Science in Entrepreneurship, Major in Marketing
    Quezon City Polytechnic University · 2012 — 2016
  • Secondary Education
    Novaliches High School · 2008 — 2012
  • Primary Education
    Rosa L. Susano Novaliches Elementary School · 2002 — 2008

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