Jaysell M.

Jaysell Mae L. is a seasoned professional in the Business Process Outsourcing (BPO) industry, bringing over eight years of experience in customer service, technical support, and healthcare accounts. With a Bachelor of Science in Hospitality Management from the Asian College of Technology, Jaysell has honed a versatile skill set in customer relationship management and issue resolution. At Sykes, she effectively assisted customers with internet connectivity and device configuration, ensuring high customer satisfaction. During her tenure at Cognizant Technology Inc., Jaysell adeptly managed healthcare inquiries for Medicare accounts and provided retail customer support for Sysco Foods within the global food supply chain, collaborating with teams to ensure timely delivery. Her part-time role at Beskar Property Management showcased her ability to generate qualified leads through cold calling and CRM management. Additionally, at Investor Summit Group, she handled hotel bookings and conducted outreach to enhance event participation. Jaysell's mastery of tools like Salesforce, CRM, and communication platforms such as Zoom and Microsoft Teams underscores her capability to streamline operations and foster robust client relationships.