Jayson T.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Jayson T. is a results-driven professional with extensive experience in customer service, technical support, sales, and team leadership. Based in Caloocan, Philippines, he has demonstrated expertise in resolving customer concerns, providing technical solutions, and driving sales. As a Lead Generation Specialist, Jayson generated 80–120 qualified leads per month through effective cold calling and email outreach, including managing over 100 outbound calls daily. His role as a Technical Support Representative highlighted his capability in resolving 50–70 inquiries daily, achieving a 95% customer satisfaction rating. Jayson also led a team of 10–20 representatives, ensuring KPIs were met. His educational background includes a BS in Education from the University of Caloocan City, enhancing his competencies in data collection and management.
Experience
Lead Generation Specialist
JJ ITS · 2025 — 2026Generated 80–120 qualified leads each month through cold calling, email outreach, and online prospecting. Conducted over 100 outbound cold calls daily to present products and services to prospective clients. Scheduled 15–25 sales appointments weekly for the sales team, aiding in revenue growth.Technical Support Representative
Concentrix · 2023 — 2025Provided technical assistance to clients via phone, email, and chat, resolving 50–70 inquiries on a daily basis. Documented support tickets in CRM systems to maintain complete and accurate case records, achieving a customer satisfaction rating of 95% through effective troubleshooting.Team Leader
VXI Panorama 1 · 2020 — 2023Led a team of 10–20 technical support representatives, ensuring that daily performance goals were met. Monitored key performance indicators such as call quality and resolution times to drive team effectiveness while assisting with escalated customer and technical issues.Account Receivable/Payable
Teleperformance · 2017 — 2019Processed 100–200 invoices and payment transactions weekly, maintaining an accuracy rate of 98–100%. Oversaw accounts receivable and payable functions, ensuring timely billing and vendor payments. Conducted monthly reconciliations of customer and vendor accounts to resolve discrepancies.
Skills & Expertise
Education
- BS EducationUniversity of Caloocan City
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