Jayson A.
Mid-Level Collections Team Leader
Open to offersNew to PlatformAbout
Jayson A. is an experienced Team Leader specializing in collections, customer service, and process improvement within the business process outsourcing and food service industries. At CBE Companies Philippines and Alorica Philplans, he led a team of 20, coaching agents to exceed key performance indicators and delivering targeted process improvement initiatives using data analysis and root cause investigation. Jayson provided frontline support for account processes, payment research, and trial balance analysis, and successfully handled escalated customer issues. His background also includes client management, leadership training, and Six Sigma Yellow Belt Certification. Earlier, he gained direct customer service experience at Uncle Cheffy and Jollibee Foods Corp., further enhancing his ability to deliver high-quality customer service and efficient billing support in fast-paced environments.
Experience
Team Leader
CBE Companies · 2019 — 2026Led a team of 20, focusing on achieving key performance indicators. Provided coaching and development plans to enhance agent performance. Analyzed process inefficiencies and implemented solutions based on data.Subject Matter Expert
Alorica Philplans · 2016 — 2019Supported front-line agents in account processes and carried out payment research alongside trial balance analysis. Conducted leadership training sessions aimed at boosting team productivity.Third-Party Collections Agent
Alorica Philplans · 2015 — 2016Handled escalated customer issues and tracked the resolution data while assisting clients in setting up payment arrangements to prevent account suspensions.First-Party Collections Agent
Alorica Philplans · 2013 — 2015Provided billing support and performed payment research, alongside account reactivation services, ensuring customer accounts were managed effectively.Service Staff
Uncle Cheffy · 2010 — 2013Delivered high-quality customer service in a fast-paced dining environment and efficiently managed customer inquiries.Service Crew
Jollibee Foods Corp. · 2010 — 2010Provided exceptional service in a restaurant setting, addressing customer needs and inquiries promptly.
Skills & Expertise
Education
- BS-ITCavite State University · 2011 — 2015
- High School DiplomaBacoor National High School · 2005 — 2009
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