Jayvee M.
Junior Quality Analyst
Open to offersNew to PlatformAbout
Customer service, technical support, and quality assurance professional with over five years of experience supporting customers, analyzing data, conducting quality audits, preparing reports, and following structured processes. Experienced in using Google Workspace, researching information, tracking performance, and maintaining accurate records. Strong attention to detail, organization, written and verbal English communication, and problem-solving skills. Adaptable to new software and AI tools, with experience working independently and collaborating with cross-functional teams. Also brings teaching experience in lesson planning, digital content creation, and student progress tracking.
Why hire me
Employers should hire me because I bring a strong combination of customer service, technical support, quality assurance, research, and organizational skills. I am detail-oriented, adaptable, and comfortable learning new tools and processes. My experience with data analysis, reporting, Google Workspace, SOPs, and problem-solving allows me to work independently while maintaining accuracy and delivering consistent results.
Experience
Quality Analyst
Support Services Group · 2025 — 2026Executed audits and created reports that included actionable feedback and suggestions for improvement, raising quality standards. Worked alongside global operations and management leaders in calibration sessions to ensure consistency in quality across teams while supporting business continuity initiatives.Teacher Internship
National Teachers College · 2025 — 2026Developed unit and lesson plans in accordance with curriculum guidelines and common core standards. Implemented effective classroom management techniques and established constructive relationships with students, parents, and staff. Monitored and evaluated student performance to pinpoint areas needing enhancement.Customer Care Representative
Support Services Group · 2021 — 2025Managed customer inquiries through phone, email, and in-person interactions, providing outstanding service and support. Offered technical assistance and troubleshooting for customers encountering issues with products or services while fostering trust through empathetic communication.
Skills & Expertise
Education
- Bachelor of Secondary Education, Major in EnglishNational Teachers College
Photos
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