Jean C.

Jean Carla P. is a seasoned Administrative Support Professional with nearly nine years of experience in providing remote customer support, operations coordination, and documentation management. Currently at Samsung Research America, she holds the role of IT Service Desk Team Lead (Offshore) since March 2024, where she leads and supports a remote team, coordinates with U.S.-based stakeholders, and handles escalated user support. Previously, she served as an IT Service Desk Analyst both at Samsung and Optum, demonstrating her adeptness in customer support and service requests resolution. Her earlier tenure at Dynata Philippines further honed her skills in user account management and employee onboarding. Jean Carla also brings expertise in managing digital content as a Marketing & Customer Support Assistant at JL Moto Shop. Proficient in tools like Microsoft Office, ServiceNow, and Zendesk, she is committed to enhancing operational workflows and delivering outstanding customer service.