Jean D.
Junior Deductions Analyst
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Jean Derrick B. is a Deductions Analyst at IBM Services Inc., specializing in the order-to-cash process within the business services sector. He investigates and validates customer deductions, chargebacks, and short payments, leveraging root cause analysis of pricing disputes, shipment issues, and promotional claims. Jean Derrick collaborates with cross-functional teams and customers to clarify deduction claims, coordinates dispute resolution, and ensures timely claim closures. He maintains precise records, prepares trend and resolution reports using MS Excel, and utilizes ERP platforms such as HighRadius and the Cognitive Collections Platform. Previously, at Naga City Montessori School, he managed daily financial transactions and supported audits as an Accounting Office I in the education industry, demonstrating strict adherence to company and accounting policies.
Experience
Order-To-Cash — Deductions Analyst
IBM Services Inc. · 2025 — PresentInvestigated and validated customer deductions, chargebacks, and short payments, analyzing root causes such as pricing disputes and shipment issues. Collaborated with internal departments to resolve issues and communicated with customers to clarify deduction claims. Managed the dispute resolution process for invalid deductions and followed up on outstanding claims for timely closure. Maintained accurate records of deductions and resolutions, producing regular reports on trends and root causes using MS Excel. Employed ERP and accounting systems like HighRadius and Cognitive Collections Platform for recording and tracking deductions, reconciling accounts and updating financial records. Ensured compliance with company policies and financial controls, recommending enhancements to the deduction handling processes.Accounting Office I
Naga City Montessori School · 2024 — 2024Maintained precise financial and account records through daily transaction recording and verification of supporting documents. Assisted in preparing financial reports, statements, and account summaries. Monitored account balances, processed payments, and ensured timely account reconciliation. Adhered to company policies and basic accounting standards while supporting senior accounting staff in audits, billing, and financial documentation.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationNaga College Foundation, Inc. · — — 2024
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