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Jean S. — Mid-Level Virtual Assistant & Customer Support Specialist from Philippines

Jean S.

Mid-Level Virtual Assistant & Customer Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Jean S. is a dedicated and detail-oriented Virtual Assistant and Customer Support Specialist based in Cebu, Philippines. With extensive experience in providing email support, subscription management, data entry, and administrative assistance, Jean excels in maintaining accurate records, preparing reports, and offering excellent customer service in remote settings. Proficient in handling customer inquiries, Jean employs Microsoft Office, Google Workspace, and AI productivity tools to improve efficiency and accuracy. As a Customer Support Specialist, Jean's responsibilities included managing subscriptions, invoice processing, and coordinating with technical teams to resolve issues. Additionally, Jean has succeeded as a Freelance Virtual Assistant, specializing in data entry, report preparation, and internet research, ensuring data accuracy and confidentiality. Jean is committed to a high standard of work and continuous professional growth.

Experience

  • Customer Support Specialist

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    Responded to customer inquiries via email in a professional manner. Assisted customers with subscription renewals, upgrades, billing, and account management. Prepared quotations and invoices while processing customer requests efficiently. Coordinated with technical teams to resolve customer concerns and generated customer usage reports and administrative documentation. Maintained accurate customer records using CRM systems and delivered high-quality customer service, meeting response time expectations.

  • Freelance Virtual Assistant & Data Entry Specialist

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    Conducted precise data entry and managed spreadsheets, ensuring organized files and digital records. Carried out online research and prepared reports and documentation. Managed a range of administrative tasks remotely while guaranteeing data accuracy and confidentiality.

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