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Jeenifer G. — Customer Service Representative from Philippines

Jeenifer G.

Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jeenifer R. is a versatile professional with a robust background in healthcare and customer service. Armed with a Bachelor of Science in Nursing from Davao Doctors College, she initially honed her skills in the healthcare industry, which has given her a keen attention to detail and a commitment to exceptional care and support. Transitioning into a freelance customer service role, Jeenifer has effectively leveraged her experience as a Customer Service Representative on platform giants like Upwork. Her prior role at Avas Flowers culminated in valuable experience as a CSR executive and supervisor, where she mastered the art of problem-solving and swift resolution of customer inquiries. Her journey from a sales representative at Teleperformance Philippines to management roles at Mountain Haven Development Inc. highlights her adaptability and proficiency in Microsoft Office tools like Word, Excel, and PowerPoint. Known for her excellent interpersonal and communication skills across Bisayan, Tagalog, and English, Jeenifer is adept at working under pressure and multitasking, bringing vital customer service expertise to freelance projects.

Experience

  • Customer Service Representative Executive/Supervisor

    ARC Project Avas Flowers · 2024 — 2025
    Managed customer service operations while supervising team members to enhance service delivery.
  • Customer Service Representative

    Upwork Freelance · 2022 — 2024
    Handled customer interactions and inquiries effectively as a Customer Service Representative, ensuring satisfaction and support.
  • Customer Service Representative

    Flagship-1, Inc · 2024 — 2024
    Provided assistance and resolved customer issues as a Customer Service Representative.
  • Manager

    Mountain Haven Dev’t. Inc. · 2018 — 2022
    Oversaw daily operations and managed team performance in a managerial role.
  • English Online Tutor

    Bibo Global Opportunity, Inc. · 2016 — 2022
    Delivered English language instruction via online platforms to students.
  • Sales and Marketing

    Mountain Haven Dev’t. Inc. · 2017 — 2018
    Contributed to sales and marketing efforts, supporting team initiatives.
  • Sales Representative

    Teleperformance Philippines · 2017 — 2017
    Engaged with customers to promote products as a Sales Representative in a BPO environment.

Skills & Expertise

Education

  • Bachelor of Science in Nursing
    Davao Oriental State College of Science and Technology
  • Bachelor of Science in Nursing
    Davao Doctors College

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