Jeewel M.

Jeewel M. is a seasoned Customer Service Chat Representative with over 7 years of experience in the BPO industry, specializing in delivering high-quality customer support through various digital communication channels. Based in Caloocan City, Philippines, Jeewel is adept at handling customer inquiries, particularly in the telecommunications sector, as demonstrated in her roles at TTEC Philippines and Afni Philippines, supporting companies like Verizon Wireless and Verizon Business. Her current position involves managing customer interactions, efficiently resolving billing and service issues, and maintaining accurate records. Previously, as a Technical Support Representative with Alorica Inc. for AT&T U-verse, she demonstrated strong technical acumen, addressing connectivity and equipment concerns with professionalism. Jeewel holds a Bachelor of Science in Business Administration with a focus on Human Resource Development from Navotas Polytechnic College. Her core competencies include Live Chat Support, Customer Issue Resolution, and effective use of CRM Platforms. She is committed to providing top-notch customer service within 8 AM – 8 PM EST hours, supported by her reliable home internet connection and dedicated remote setup.