Jefferson A.

Jefferson A. is an experienced Patient Advocate with over four years of expertise in the healthcare and BPO sectors. He has honed his skills in insurance verification, fraud analysis, and customer service, demonstrating a commitment to accuracy and confidentiality in high-pressure environments. At R1 RCM, Jefferson verified insurance eligibility and clarified benefits for patients while handling billing inquiries and payment arrangements, ensuring compliance with HIPAA standards. Previously, as a Fraud Analyst at Concentrix, he investigated suspicious financial transactions and maintained account security in accordance with risk protocols. In the airline sector, Jefferson served as a customer service representative at WNS, managing booking concerns and addressing customer issues in a fast-paced environment. He holds a B.S. in Hotel and Restaurant Management from Emilio Aguinaldo College, bringing a diverse educational background to his professional roles.