Jefferson J.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Jefferson L. is an experienced professional with a background in customer service, sales, and technical support across diverse industries including BPO, e-commerce, telecommunications, and digital coupon platforms. With roles at Sutherland Global Services supporting companies such as Amazon, FTD Flowers, AT&T, and Hughesnet, as well as positions at MBS BPO and Resourcing Global Corporation, Jefferson L. has managed customer inquiries, troubleshooting, technical assistance, and sales processes via phone, email, and chat. His experience includes assisting veterans with U.S. disability claim processes for Globaltek and driving revenue growth by acquiring new merchant partners for promotional platforms. He holds undergraduate coursework toward a Bachelor of Science in Business Administration Major in Marketing from Central Luzon State University.
Experience
BattleBuddy/Customer Service Representative
Globaltek · 2024 — 2025Served as a personal guide for veterans in the disability claims process. Supported them in document collection, completion, and review of necessary paperwork to ensure accuracy and completeness, minimizing errors through effective communication via phone and email.Technical Support Representative
Sutherland Global Services · 2019 — 2019Provided assistance to customers seeking help with inquiries, technical support, and account management. Delivered solutions and troubleshooting while ensuring a positive customer experience.Customer Service Representative
Sutherland Global Services · 2019 — 2019Supported customers, drivers, shippers, and Delivery Service Partners in ensuring successful deliveries.Sales Representative
Resourcing Global Corporation · 2017 — 2017Engaged in acquiring new business partners from restaurants to enhance coupon distribution and promotional offerings. Focused on expanding the merchant portfolio and ensuring that the company’s coupons were actively accepted. Presented the advantages of the coupon platform to prospective partners and negotiated contract terms, coupon values, and fee structures.Customer Service Representative
Sutherland Global Services (FTD) · 2016 — 2016Assisted customers with floral order placements, resolved delivery issues, and addressed product or service inquiries via phone, email, or chat. Coordinated with local florists to update order statuses and ensured customer satisfaction throughout interactions, while adhering to company protocols and productivity goals.Customer Service Representative
Sutherland Global Services (Hughesnet) · 2010 — 2010Addressed customer inquiries, resolved technical issues related to internet service, and assisted with billing and account management. Provided information about service plans and installation, along with troubleshooting tips to enhance customer satisfaction.Sales/Technical Support Representative
MBS BPO · 2006 — 2006Assisted customers with inquiries related to product and services, while also providing technical support and managing accounts. Delivered information regarding Spypoint cameras, service plans, and memberships, while educating customers on features, benefits, and hidden capabilities according to their specific needs. Engaged in selling Spypoint cameras and upselling accessories, plans, and memberships, ensuring accurate order processing and timely communication on order status.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in MarketingCentral Luzon State University · 2003 — 2006
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