Jefferson C.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Jefferson G. is a seasoned Customer Service Representative with over 6 years of experience supporting clients in industries such as healthcare insurance, banking, freight, financial services, and logistics across the Philippines. He has worked for companies including TTEC, IQOR, Concentrix, UPS International, BSD Trade Services, IBEX Global, and Transcom Asia, handling accounts for well-known organizations like Kaiser Permanente, Credit One Bank, Capital One Bank, Universal Freight, Trade12, Western Union, and PayPal. Jefferson's professional background includes tasks such as processing payments, guiding health insurance enrollments, providing compliance support, addressing shipping issues, and facilitating stock trading inquiries. He demonstrates strong compliance management, problem solving and troubleshooting, MS Office expertise, and customer care and support within high-volume contact center environments.
Experience
Seasonal Customer Service Representative
TTEC · 2025 — 2025Guided customers through the process of health insurance enrollment while adhering to HIPAA compliance. Assisted users with online enrollment on Kaiser Permanente's website, distributed brochures via email, and scheduled appointments for prospective members. Provided instructions to individuals who were ineligible for the Annual Enrollment Period.Senior Agent
IQOR · 2021 — 2025Processed phone payments to enhance transaction efficiency and provided comprehensive information on Credit One Bank's credit card products. Ensured that customer interactions complied with internal policies and external banking regulations, while investigating and resolving cardholder issues to foster high levels of customer satisfaction. Maintained the confidentiality and privacy of cardholder information throughout all interactions.Customer Service Representative
Concentrix · 2019 — 2020Facilitated security verification during customer account updates and processed payments via phone accurately and on time. Addressed various inquiries concerning payments, Capital One Bank credit card activations, rewards, statements, APR, and credit line adjustments. Ensured confidentiality of cardholder information remained intact at all times.Customer Service Representative
UPS International Inc. · 2018 — 2018Meticulously documented shipping errors in the necessary documentation and provided accurate quotes based on package dimensions, weight, destination, and shipping service. Investigated customer concerns related to missing, late, damaged, or misdelivered packages.Outbound Sales Representative
BSD Trade Services Corp. · 2017 — 2018Conducted cold calls to engage potential clients and promote stock market investments. Arranged follow-up calls and sent tailored emails to assess client needs, while accurately documenting all activities and customer interactions within the CRM system.Customer Service Representative
IBEX Global · 2017 — 2017Provided precise information on Western Union services including money transfers and payments. Ensured compliance with organizational policies and anti-money laundering regulations, while maintaining customer data confidentiality during transactions. Updated and managed customer account information accurately in CRM and internal systems.Customer Service Representative
Transcom Asia · 2016 — 2017Assisted customers by addressing inquiries about PayPal products and protection policies. Supported account updates while following security verification protocols, and clearly explained transaction details, account status updates, and service options.
Skills & Expertise
Education
- Bachelor of Arts in Mass Communication (3rd year Level)Centro Escolar University · 1998 — 2001
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