Jeffrey R.

Jeffrey R. is a seasoned BPO leader with over 14 years of experience deeply rooted in the customer service and technical support sectors. He has consistently driven KPI success and ensured high levels of client satisfaction through effective team coaching and leadership. At Qwest BPO, Inc., he played a critical role as a Tech Support Representative, surpassing KPI targets by assisting EV customers with charging solutions. His tenure at HireyApp as a Business Development Manager showcased his skills in securing new company sign-ups through strategic engagement. As a Team Leader at VXI Global Solutions, he was recognized multiple times for his leadership and innovative creation of tracking tools, boosting KPI performance. In previous roles with CNM BP Solutions and IBEX Global, Jeffrey specialized in managing large teams, implementing coaching strategies, and enhancing customer service operations. His extensive career also includes significant contributions at Sutherland Global Services and Teleperformance, where he honed his skills in team management, data analysis, and delivering exceptional customer service. His academic credentials include a Diploma in Computer Programming from STI Davao, complementing his robust technical expertise in business development.