Jeffson M.

Jeffson M. is a highly motivated professional with over 3 years of experience in leadership and team management, and more than a decade in customer service technical roles. As a Team Manager at Foundever, formerly known as Sykes, from June 2022 to August 2026, he successfully led a team of 20 employees, implementing strategies to uplift team productivity and meet KPIs. He provided coaching to foster workforce development, addressing complex customer issues and resolving escalations proficiently. His prior experience includes serving as a Subject Matter Expert and Customer Service Support - Technical at Sykes Asia Cebu Inc. where he delivered technical support for mobile and network services, enhancing customer satisfaction. His academic background includes a Bachelor of Science in Marine Transportation from the University of Cebu-Lapu Lapu and Mandaue. He is well-versed in Salesforce, Google Suite, and Microsoft Office, and demonstrates prowess in computer hardware setup.