Jejebe S.
Mid-Level E-Commerce Customer Support Specialist
Open to offersNew to PlatformAbout
Jejebe S. is a seasoned professional based in Loveland, CO, bringing over a decade of expertise in customer service and e-commerce management. Currently serving as a Front Desk Agent at Courtyard By Marriott, Jejebe expertly manages guest interactions and hotel operations, maintaining high standards in guest service and operational procedures. His extensive experience with Shopify and e-commerce empowers him to efficiently handle product management, order fulfillment, customer support, and store marketing. Jejebe's capability in record-keeping is fortified by his proficiency in bookkeeping and financial management, allowing for precise tracking of sales, expenses, and profits. With a background in memory care, Jejebe is certified as a QMAP and holds a CPR certification from the American Red Cross. He holds a bachelor's degree in Computer Science from Southern Mindanao Colleges, demonstrating a strong foundation in technical skills complemented by his proficiency in systems like Google Suite, Microsoft Office, and CRM software.
Experience
Front Desk Agent
Courtyard By Marriott · 2025 — PresentServes as the primary contact for guests, managing check-in and check-out processes at the hotel. Operates the front desk in alignment with standard procedures, ensuring exceptional guest service. Maintains accuracy in the reservation and credit card systems while adhering to all safety and security protocols. Reviews registration cards for completeness and manages cash drawer balancing. Operates the switchboard, takes accurate guest messages, and ensures messages are communicated clearly. Maintains knowledge of hotel promotions, room rates, and amenities to inform guests. Completes daily reports and audits while keeping lobby and office areas clean. Coordinates with housekeeping regarding room statuses and secures the front desk area as needed.
Skills & Expertise
Education
- Bachelor's degree in Computer ScienceSouthern Mindanao Colleges with Credential Evaluation issued by ECE, USA · 1994 — 1999
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