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Jeliza A. — Mid-Level Customer Service Representative from Philippines

Jeliza A.

Mid-Level Customer Service Representative

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jeliza A. is an experienced professional whose career spans across roles in customer service, administration, and operations coordination. She holds a Bachelor of Science in Industrial Technology from DMMMSU Mid-La Union Campus in the Philippines. Her work in Bahrain as an Operation Coordinator at Armada Retail Concept involved tasks such as managing store schedules, coordinating maintenance, and preparing reports for the Country Manager. In Kuwait, Jeliza enhanced her expertise as both an Admin/Receptionist at City Group Company and a Customer Service Representative for Al Muzaini Exchange Co, where she excelled in handling customer inquiries, conducting banking transactions, and ensuring compliance with company privacy policies. Jeliza has completed professional training in Anti Money Laundering through workshops and courses, demonstrating her commitment to financial compliance. Her proficiency in English, Tagalog, and basic Spanish further contributes to her effectiveness in diverse working environments.

Experience

  • Operation Coordinator

    Armada Retail Concept · 2025 — 2026
    Developed weekly bonuses and daily sales trackers. Coordinated maintenance for the store and managed schedules for store managers, including stationary orders and annual leave arrangements. Reported directly to the Country Manager and organized hotel bookings for managers. Produced various business reports and documentation while ensuring the protection of sensitive information in compliance with privacy policies. Assisted in the logistics of company events and meetings, including catering and room setups.
  • Admin/Receptionist

    City Group Company · 2024 — 2024
    Provided reception services and managed company communications. Organized appointments, meeting schedules, and related logistics. Delivered administrative support through tasks such as filing, data entry, and document management.
  • Customer Service Representative

    Al Muzaini Exchange Co · 2019 — 2024
    Welcomed customers and offered assistance regarding company products and services. Handled customer inquiries via telephone, ensuring prompt and efficient responses. Processed bill payments and foreign exchange transactions while maintaining cash management practices, adhering to company loss prevention strategies. Executed accurate banking deposits and maintained records of transactions. Conducted follow-ups on customer issues, providing solutions and professional communication.
  • Front Line Associate

    Vantage Financial Corporation · 2016 — 2019
    Facilitated customer service by addressing inquiries and promoting various products and services. Managed digital inquiries and resolved customer issues effectively. Balanced cash transactions and ensured the accuracy of financial operations.

Skills & Expertise

Education

  • Bachelor of Science Industrial Technology
    DMMMSU Mid-La Union Campus · 2010 — 2013

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