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Jell A. — Junior Customer Service Representative from Philippines

Jell A.

Junior Customer Service Representative

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jelai R. is a skilled professional hailing from Davao City, Philippines, with a diverse career spanning several industries, including call centers, retail, and dining services. Currently serving as a vital part of the team at Concentrix, she utilizes her computer literacy, particularly in MS Word, Excel, and PowerPoint, to excel in a dynamic customer service environment. Jelai's extensive experience in customer service and sales roles showcases her proficiency in both outbound and inbound contexts, as demonstrated during her tenure at companies like Power Factor Business Solutions and CallPro BPO. Her educational journey through San Pedro College of Davao and Davao Doctors College provided her with a foundation in nursing, although her career path led her to various customer-oriented roles. Jelai also possesses the unique skill of baking pastries, an indication of her versatility and creativity. Additionally, her involvement in extracurricular activities, such as acting as a POC and administrator for Concentrix's Volleyball Engagement Club, emphasizes her strong team engagement skills.

Experience

  • Customer Service and Technical Support Specialist

    Concentrix, Ph INC. · 2021 — 2026
    Supported customers with inquiries and technical issues through various channels.
  • Technical Support Representative

    Teleperformance · 2021 — 2021
    Provided technical assistance and support to customers over the phone.
  • Cashier/ Sales

    Instagrill & Bar by JC · 2018 — 2020
    Processed transactions and managed sales operations at the bar and restaurant.
  • Market Research Interviewer

    SSI Dynata Phils. · 2020 — 2020
    Conducted market research interviews to gather insights and data.
  • Sales Consultant

    Magnus Sports · 2012 — 2013
    Managed sales activities at the gun shop, assisting customers with their purchases.
  • Customer Service Representative (Outbound)

    Power Factor Business Solutions · 2010 — 2011
    Engaged with customers through outbound calls to provide support and assistance.
  • Sales Consultant/ Customer Service Representative (Outbound/ Inbound)

    CallPro BPO · 2011 — 2011
    Handled both outbound and inbound customer calls to provide sales consultations and service.
  • Crew

    Bleu Café · 2007 — 2007
    Assisted in daily operations of the coffee shop, focusing on customer service.

Skills & Expertise

Education

  • Nursing Assistant Program
    San Pedro College of Davao · — — 2007
  • Secondary School
    University of the Immaculate Conception · — — 2004
  • Primary School
    University of the Immaculate Conception · — — 2000
  • Bachelor of Science in Nursing
    Davao Doctors College
  • Undergraduate
    University of the Immaculate Conception

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