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Jemima P. — Mid-Level Customer Support and Lead Generation Specialist from Philippines

Jemima P.

Mid-Level Customer Support and Lead Generation Specialist

Philippines 6+ years
Open to offersNew to Platform
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About

Jemima S. brings a proven track record in customer support and lead generation across legal, marketing, real estate, telecommunications, and logistics industries. As a Legal Assistant at Amourgis & Associates, a personal inquiry and bankruptcy law firm in Ohio, Jemima surpassed lead targets and outperformed tenured agents. She has extensive experience in customer service roles with Teleperformance, FedEx, and Eperformax Verizon, managing client interactions via voice, email, and chat, resolving inquiries for business and personal services, and ensuring accurate information delivery. Her background includes outbound cold calling and B2B outreach as a Marketing Specialist with Red Sky, generating leads among Californian homeowners. Additionally, she contributed as a Virtual Assistant for Midfield Enterprises, a Baltimore commercial real estate firm, and performed data encoding for a tax consultant. Jemima is proficient with CRM platforms such as Salesforce, RingCentral, and Vici Dial, as well as MS Office and GSuite tools.

Experience

  • Data Encoder (Bookkeeping)

    Gilbert G. Reynoso (Tax Consultant) · 2024 — Present
    Entered sales and purchase book data manually for bookkeeping purposes.

  • Customer Service Representative

    FedEx · 2020 — 2022
    Facilitated package pickup scheduling and provided tracking support for customers' shipments.

  • Customer Service Representative

    Teleperformance · 2017 — 2019
    Assisted customers with inquiries related to phone plans for both business and personal use.

  • Marketing Specialist

    Red Sky · 2015 — 2016
    Conducted outbound cold calling to generate B2B leads and promoted free Solar Analysis to homeowners in California.

  • 411 Directory Assistance

    ePerformax Verizon · 2015 — Present
    Supplied accurate phone numbers to customers and ensured effective communication to maintain customer satisfaction.

  • Legal Assistant

    Amourgis & Associates
    Handled personal inquiry and bankruptcy law firm tasks, focusing on lead generation and following up with potential clients.

  • Virtual Assistant

    Midfield Enterprises
    Supported commercial real estate brokerage activities for multifamily investment properties.

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