Jennefer

Oversee front desk operations in a dermatology clinic, including greeting clients and managing appointment scheduling. Address phone and WhatsApp inquiries and process payments at the front desk. Maintain patient records and facilitate communication between patients and medical staff. Execute general office tasks such as answering calls, photocopying, and filing. Prepare Purchase Orders for supplies and generate daily and monthly reports.

Welcome patients to the dental practice and manage the scheduling, rescheduling, or cancellation of appointments. Assist patients in completing information forms and prepare their charts along with daily schedules for the staff. Update patient records, document recent treatments, and schedule follow-up appointments, providing telephonic reminders. Coordinate with medical insurance providers regarding co-payment requirements and handle payment verification and collection.

Provide information about products and services while addressing customer inquiries and resolving issues with accuracy. Ensure accurate and complete information delivery by utilizing appropriate tools. Manage customer complaints, offering solutions within specified time limits and following up for resolution. Maintain records of customer interactions, process accounts, and manage documentation in accordance with communication procedures and policies. Strive to engage customers effectively.

Prepare purchase orders for various departments and place orders with suppliers, ensuring documentation is accurate and terms are clear. Maintain an organized filing system within the purchasing department and update records as necessary. Seek opportunities to reduce costs by evaluating supplier pricing, approve bill payments, and inspect consignments to confirm compliance with agreements. Communicate with suppliers regarding delivery delays, damaged goods, or discrepancies.

Manage stock availability and conduct inventory analysis for the General Manager and Buyer. Prepare and send Purchase Orders, maintaining communication with domestic and international suppliers. Review Proforma Invoices for accuracy, ensuring supplier pricing is correct and items are properly coded. Monitor pending orders and goods received while ensuring shipments arrive with all necessary documentation such as commercial Invoices and Packing Lists. Request promotional price revisions for slow-moving items.

Support the Sales Team by responding to phone inquiries and preparing sales quotations. Follow up on quotations to ensure timely closure.

Assist the Sales Team with answering phone inquiries and preparing sales quotations, following up as necessary.