Jennelyn B.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Jennelyn B. is a highly experienced Customer Service Professional with over eight years in financial operations, customer service, logistics support, and data management. Throughout her career, she has been recognized for her professionalism, precision, and efficiency in addressing customer concerns while consistently upholding high service standards. Jennelyn's role as a Virtual Card Processor at Concentrix from 2022 to 2026 involved meticulous handling of business client payments, third-party Accounts Receivable transactions, and safeguarding sensitive financial information. Her time as a Key Entry Operator at Freight Process Outsourcing Solution from 2019 to 2022 saw her specializing in supplier invoice data entry and logistics documentation support. Prior to this, she maintained GIS databases as a GIS Mapping Analyst at PASCO Philippines. Her earlier role as a Customer Service Representative at Sterling Global Call Center honed her skills in managing inbound customer interactions and order processing. She brings expertise in customer service, financial operations, data entry, and adeptness with tools like Microsoft Office.
Experience
Virtual Card Processor
Concentrix · 2022 — 2026Accurately processed virtual card payments for business clients, verifying payment details and ensuring data integrity. Managed third-party Accounts Receivable transactions while safeguarding confidential financial information and meeting productivity targets.Key Entry Operator
Freight Process Outsourcing Solution · 2019 — 2022Entered supplier invoice data with a strong emphasis on accuracy, supporting logistics documentation and maintaining accounting records. Organized financial records effectively to minimize entry errors.GIS Mapping Analyst
PASCO Philippines · 2018 — 2019Maintained GIS databases, ensuring the validation of mapping information and the accuracy of geospatial records.Customer Service Representative
Sterling Global Call Center · 2017 — 2019Managed inbound calls from customers, processing orders and addressing concerns professionally. Enhanced customer experiences through effective communication and active listening skills.
Skills & Expertise
Education
- Bachelor of Science in Computer Science (Undergraduate)ICCT Colleges
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