jennifer V.
Junior BPO Operations Associate
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About
Jennifer V. is an accomplished professional with extensive experience in the business process outsourcing and development industries. As an Assistant Team Leader at Concentrix BPO from 2019 to 2025, she specialized in transport and logistics management, ensuring seamless item transfers, delivery, and retrieval operations. Additionally, Jennifer honed her skills in Accounts Payable & Receivables and reporting at Abraco Development in Brunei, contributing to financial oversight and inventory management using MIMSOFT Tools. Her ability to handle diverse roles is further demonstrated by her supervisory position at Gandara Spa and her early career roles in data encoding and administrative support. Jennifer’s proficiency in MS Excel and system inventory audit were pivotal in her achievements, including awards for outstanding performance and cost reduction.
Experience
Assistant Team Leader - Associate Transport
Concentrix BPO · 2019 — 2025Updated the reports of EOD WAH TAB and checked Transportify data. Verified the counter request quantity daily and ensured requests aligned with vendors and transporters. Conducted daily end-of-day meetings and supported team concerns. Audited the quality of POC requests and attended program meetings with third-party vendors. Generated reports every end-of-day, extracted files from Helpdesk Ticket, and oversaw new hires and redeployment. Proofread and analyzed requests via email while addressing escalations from requestors and IT operations. Maintained accurate trackers and reports, collated vehicle data for monthly reporting, checked zoning and costing monthly for KPIs, and assisted in urgent requests from requestors.Office Accounts Associate
Abraco Development - Brunei Darussalam (Neo Metro Company) · 2008 — 2019Monitored requests for item transfers and managed deliveries and retrievals related to attrition and non-attrition game changers. Oversaw driver schedules for dispatch and handled accounts payable and receivables. Prepared individual section reports including Petty Cash Voucher and sales analysis by bill and product. Managed inventory using the Mimsoft system tool and processed declarations for undervalued items ordered from abroad. Performed multi-tasking functions in accounting and finance, including HR roles such as briefing newly hired staff from the Philippines. Created costing reports and facilitated the purchasing of international products.Computer Encoder/Clerk
Provincial Accountant’s Office · 1995 — 1999Input data into systems and analyzed documents for accuracy. Managed remittances for Pag-Ibig and GSIS loans while assisting ex-employees with check claims.Secretary
G-Nell Pharmaceutical Laboratory Inc. · 1995 — 1995Entered data into computer systems, collected remittances from sales representatives, and prepared purchase orders.Supervisor
Gandara Spa (Affiliated chain of Abraco)Supervised staff and handled marketing functions. Maintained records for the office and ordered products necessary for the spa's operations. Conducted training sessions to enhance staff client acquisition skills and profitability.
Skills & Expertise
Education
- Bachelor of Science & Computer ScienceSpeed Computer Training · 1993 — 1997
- High SchoolColegio de la Milagrosa · — — 1993
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