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Jennifer V. — Mid-Level Customer Service Representative from Philippines

Jennifer V.

Mid-Level Customer Service Representative

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

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Experience

  • Customer Care Specialist

    T-mobile · 2022 — 2023
    Handled outbound customer service interactions and supported issues related to refunds and customer retention.

  • Back Office Support

    Concentrix · 2019 — 2022
    Managed e-commerce campaign operations, ensuring efficient processing of shipping labels and returns (RMA).

  • Refund and Customer Retention Specialist

    Concentrix · 2018 — 2019
    Focused on customer retention strategies and processed refund requests.

  • Shipping Label Creation, RMA Specialist

    Teleperformance · 2016 — 2018
    Created shipping labels and managed return merchandise authorization (RMA) processes.

Skills & Expertise

EcommerceCustomer SupportAccount ManagementRecruitment AssistantCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • Bachelor of Business Management
    Golden Heritage Polytechnic College · — — 2000

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