Jennifer G.

Involved in an investment campaign to engage prospects through phone calls, converting them into qualified leads by discussing their financial aspirations and available investment opportunities. Advanced to team leader, overseeing performance and metrics, providing client engagement, ensuring compliance, and offering team support. Managed clients through professional interactions and issue resolution across phone, email, and SMS. Handled several tasks concurrently, including calendar and inbox management alongside project management. Responsible for scheduling appointments and contributing to content creation, which included social media management, copywriting, basic graphic design, and basic video editing.

Provided extensive support to veterans in navigating their application processes for benefits from the Department of Veterans Affairs. Managed both outbound and inbound calls, while also utilizing email communications for updates and scheduling.

As a dispatch coordinator for roadside service, communicated with customers to assist with their vehicle service requirements. Ensured effective service delivery by coordinating with roadside drivers and liaised with car insurance providers to verify coverage limits and details.

Managed accounts as a Collections Specialist for Credit One Bank, ensuring the prompt collection of overdue payments. Responsibilities included customer communication to resolve payment issues and maintaining accurate records of all collection activities.