JENNYROSE O.
Mid-Level Fraud and Risk Analyst
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About
Jennyrose O. C. is a seasoned professional specializing in Customer Service, Quality Assurance, and Risk & Fraud Management, with a rich history in the lending and retail sectors. She has extensive experience with companies like Mali Lending Corp, where she applied her skills as a Fraud and Risk Analyst, safeguarding assets and customer information through vigilant fraud detection and risk assessments. Her role as a Subject Matter Expert involved mentoring agents and supporting complex customer issues. As a Quality Assurance Analyst, Jennyrose evaluated compliance and service standards, enhancing productivity and accuracy. Her frontline experience as a Customer Service Representative honed her abilities in resolving inquiries and achieving customer satisfaction. Her diverse background includes positions such as Cashier at Robinsons Supermarket and Business Center Agent, reflecting her adaptability and strong customer service orientation. Jennyrose's educational foundation in Accountancy complements her dedication to process improvement and data-driven decision-making.
Experience
Fraud and Risk Analyst
Mali Lending Corp · 2025 — 2026Performed fraud detection and risk assessments to safeguard company assets and customer information. Reviewed transactions and accounts for any suspicious activities and policy breaches. Worked alongside internal teams to enhance control measures and mitigate risks.Subject Matter Expert (SME)
Mali Lending Corp · 2025 — 2025Delivered expert support to frontline agents on processes, tools, and policies. Contributed to coaching and mentoring team members to enhance performance and accuracy. Served as an escalation point for complex customer and system-related issues.Quality Assurance Analyst
Mali Lending Corp · 2024 — 2025Assessed agent performance in line with QA standards, compliance, and service quality. Provided constructive feedback and suggestions to improve productivity and precision. Compiled quality reports and identified trends for ongoing improvement.Customer Service Representative / Product Researcher
Mali Lending Corp · 2023 — 2024Managed customer inquiries through various channels with a focus on professionalism and efficiency. Investigated product-related concerns and offered accurate resolutions. Achieved high customer satisfaction while adhering to productivity and quality standards.Collection Specialist
Mali Lending Corp · 2023 — 2023Oversaw customer accounts and facilitated punctual payment arrangements. Monitored compliance with company policies and collection practices.Cashier
Robinsons Supermarket – Antipolo Place · 2020 — 2020Accurately processed customer transactions and provided outstanding service in a fast-paced retail setting.Business Center Agent
Robinsons Department Store – Pasig City · 2020 — 2020Supported customers with bill payments, remittance services, and other business center offerings. Ensured precision and compliance in all transactions.Nike Promo Clerk
Nike · 2017 — 2018Promoted products and assisted customers with inquiries and purchases to support sales targets through effective customer engagement.Cashier
Robinsons Department Store – Pasig City · 2016 — 2016Maintained cash accuracy and adhered to standard operating procedures.Cashier
Robinsons Supermarket Corp. · 2015 — 2016Executed cash handling with accuracy while delivering satisfactory customer service.Outright Sales Clerk
Manduriao Inc. – SM Marikina · 2016 — 2016Guided customers in product selection and ensured that merchandise was displayed properly.
Skills & Expertise
Education
- Bachelor of Science in Accountancy (Undergraduate)Institute of Creative Computer Technology (ICCT Colleges) – Cainta Campus
- Secondary EducationBagong Nayon II National High School – Antipolo City
- Primary EducationCabuyao Elementary School – Pangasinan
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