Jenyl M.

Jenyl M., a seasoned professional in the customer service and technical support sectors, brings over four years of experience in the BPO industry, particularly in managing and supporting customer interactions via phone, email, and chat. Based in Antipolo City, Philippines, Jenyl has demonstrated expertise in resolving technical issues and managing high-volume customer exchanges while consistently meeting performance metrics. She has hands-on experience in handling medical insurance claims and administrative tasks, where her keen attention to detail and problem-solving skills stood out. Her tenure as a Customer Service Representative at IBEX Philippines showcased her ability to assist with account inquiries and service issues in fast-paced settings. Additional experience includes handling medical billing accuracy and confidentiality. As a Technical Support Representative, Jenyl provided effective troubleshooting to resolve service and device-related issues. With proficiency in Google Workspace and Microsoft Office, she is well-prepared for remote work and thrives in flexible job environments.