Jerell C.
Mid-Level Quality Assurance Manager
Open to offersNew to PlatformAbout
Jerell C. is a seasoned Quality Assistant Manager at EXL Service Inc, where he has been refining his expertise since 2025. With a Bachelor of Science in Business Management majoring in Marketing from Cavite State University, Jerell has built a robust career around quality assurance and financial operations. At EXL Service Inc, his roles have included managing fraud detection and dispute intake processes, with a significant emphasis on quality control & assurance, data analysis, and compliance. His work also entails conducting audits and implementing process improvements to uphold high performance standards. Jerell has a detailed background in handling accounts payable and receivable, where he practiced invoice verification, payment processing, and account reconciliation. His focus is on maintaining compliance and standards while coordinating effectively with his team to achieve operational excellence.
Experience
Quality Assistant Manager
EXL Service Inc · 2025 — PresentOversees quality control and assurance, documentation, reporting, process improvement, team coordination, and compliance with standards.Quality Analyst - Fraud Detection and Dispute Intake
EXL Service Inc · 2025 — 2024Conducts quality audits of dispute intake cases, monitors transactions, analyzes fraud patterns and anomalies, and performs data analysis and reporting while ensuring KPI monitoring for accuracy, compliance, and turnaround time.Quality Analyst - Accounts Receivable and Payable
EXL Service Inc · 2020 — 2024Verifies invoices with 3-way matching of purchase orders, invoices, and receipts, checks for payment processing accuracy and compliance, audits accounts payable transactions, validates billing and invoicing accuracy, and performs account reconciliation and aging analysis.Accounts Receivable and Accounts Payable Analyst
EXL Service Inc · 2018 — 2020Processes and verifies invoices through 3-way matching, reconciles accounts, manages billing and invoicing, applies payments, and conducts aging analysis for accounts.
Skills & Expertise
Education
- Bachelor of Science in Business Management Major in MarketingCavite State University · 2013 — 2017
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