Jeremae S.
Senior Workforce Analyst
Open to offersNew to PlatformAbout
Jeremae S. is an accomplished professional with over 10 years of experience across workforce analysis, scheduling, healthcare administration, and customer service. Serving as a Workforce Analyst / Scheduler and Patient Advocate / Virtual Assistant, Jeremae S. managed staff schedules with tools like Impact 360 and Avaya CMS, audited rosters, and ensured data integrity in fast-paced environments. In the healthcare sector, particularly bariatric services, Jeremae S. handled appointment scheduling via E-Clinical Works and Smartsheet, processed insurance verification, and supported patients through medical clearances and coordination with providers. Additionally, Jeremae S. delivered technical support as a Customer Service Representative and Real-Time Analyst, demonstrated expertise with HRIS operations, and managed detailed data auditing and reporting. Their educational background includes a BS in Business Administration (Accounting Management) and certifications in Six Sigma Green Belt and Leadership Academy Training.
Experience
Workforce Analyst / Scheduler
Company not specified · 2013 — 2025Maintained and updated employee schedules and records using Impact 360, and managed scheduling data through the auditing and reconciliation of manual and online rosters. Administered leave, overtime, and organizational updates, reporting and resolving discrepancies in roster and payroll. Responsibilities included processing shift changes, swaps, schedule removals, and controlling NT login access for active staff.Patient Advocate / Virtual Assistant
Company not specified · 2023 — 2025Managed patient communications and scheduling through RingCentral and Hive Bariatrics. Used E-Clinical Works to set appointments and consultations, tracked patient status and documentation with Smartsheet, and organized telehealth, lab, and clinical test appointments. Verified insurance benefits and eligibility in coordination with insurance providers, managed medical and insurance clearances, and assisted patients in understanding insurance coverage for bariatric procedures. Generated and qualified new patient leads using Digital Wealth Pass.Call Management System Analyst / Real-Time Analyst (RTA)
Company not specified · 2010 — 2013Monitored agent activities in real time using Avaya CMS and Impact 360, while preparing weekly reports on absenteeism, log-in and log-out activity, and center performance. Provided hourly reporting on FTE metrics and schedule adherence to managers, and collaborated with Workforce Management to address technical issues affecting call operations.Customer Service Representative
Company not specified · 2010 — 2010Provided customer support for programming and technical inquiries, updating and maintaining customer information in the billing system, and met established quality and performance targets for call handling and service efficiency.
Skills & Expertise
Education
- BS in Business Administration, Major in Accounting ManagementAsian College of Science and Technology · — — 2010
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