14 viewsTalent
Jerico L. — Mid-Level Customer Service Representative from Philippines

Jerico L.

Mid-Level Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

Portfolios

1 items
Sign in as an employer to view portfolio files

About

Jerico L. is a dedicated professional with extensive experience in customer service and purchasing. At US Dental Depot, Jerico effectively managed the end-to-end purchasing process, including preparing purchase orders, sourcing suppliers, and negotiating prices, while ensuring stock accuracy and compliance with company procedures. Experienced as a Purchasing Staff, Jerico coordinated with various departments to resolve discrepancies and manage supplier relationships. Previously, working as a Customer Service Representative with Central One Bataan Inc., Jerico excelled in responding to customer inquiries, processing orders, and maintaining CRM systems effectively. With a background in data entry at Glorious Legend Businesses, Jerico maintained accurate customer records and provided essential product information, ensuring a positive customer experience. His expertise in Microsoft Excel and maintaining company documentation was further honed while providing administrative and back office support for BPJR Merch, where tasks included data entry, report generation, and maintaining the confidentiality of company information. Jerico's ability to manage multiple tasks simultaneously highlights his strong organizational and problem-solving skills.

Experience

  • Customer Service Representative

    Central One Bataan Inc. · 2023 — 2024
    Handled customer inquiries across phone, email, and chat, delivering precise information and quality service. Managed customer orders and returns, ensuring up-to-date records in CRM systems. Addressed customer issues by coordinating with internal teams to find solutions.
  • Purchasing Staff / Purchasing Assistant

    US Dental Depot
    Managed the complete purchasing process, which involved preparing purchase orders, sourcing suppliers, and negotiating prices. Ensured compliance with company procedures while maintaining supplier records and documentation. Coordinated with warehouse and accounting teams for stock accuracy and invoice processing.
  • Data Entry

    Glorious Legend Businesses
    Maintained customer records using CRM and internal systems. Provided information regarding products and orders to enhance customer experiences. Managed multiple requests concurrently while meeting service standards.
  • Settlement Officer

    Pearlpay Cebu Philippines
    Documented customer interactions and ensured follow-up on unresolved issues. Fostered positive relationships with customers through effective communication and problem-solving. Collaborated with internal teams to resolve customer concerns.
  • Administrative / Back Office Support

    BPJR Merch
    Executed accurate data entry and maintained company records. Generated reports using Microsoft Excel and coordinated internal communications. Ensured confidentiality while supporting daily administrative functions.

Skills & Expertise

Procurement / PurchasingProduct DesignQuickbooksCustomer ServiceCustomer Service RepresentativeExcel Expert

Interested in this professional?

Sign in as an employer to save this profile or invite Jerico L. to a job.

Sign in as an employer