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Jerlyn Q. — Mid-Level Call Center Agent from Philippines

Jerlyn Q.

Mid-Level Call Center Agent

Philippines 1-2 years 0.08 USD
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jerlyn A. has amassed extensive experience as a Call Center Agent at Six Eleven Global Services Inc., where they worked from September 2014 to August 2023. Jerlyn also contributed to Primeland Properties Inc. as an Admin Head and Purchaser, managing real estate and construction operations, including overseeing project workflows, managing budgets, and coordinating material procurement. In the role, Jerlyn balanced the responsibilities of controlling retentions, submitting appraisals, and updating material costs. Previously, Jerlyn was a Field Researcher and Surveyor at QS Research & Marketing Services Inc., where they gathered and encoded essential data for product performance evaluation. In addition, Jerlyn has skills in Project Management, and Communication, evidenced by roles in product marketing and content moderation for Shopee accounts. With a Bachelor of Science in Nursing from Davao Doctors College, Jerlyn is also versed in using Microsoft Office and Canva for various business operations.

Experience

  • CALL CENTER AGENT

    SIX ELEVEN GLOBAL SERVICES & SOLUTIONS INC. · 2024 — 2025
    Executed various customer service tasks while managing calls and addressing client inquiries.
  • CONTENT MODERATOR

    SHOPEE ACCOUNT: LIVESTREAM LOB / NON-VOICE - Site Base · 2024 — 2025
    Moderated content to ensure compliance with platform guidelines and maintained engagement in live streams.
  • LIAISON OFFICER

    XENEGRIV COMPUTER CENTER · 2024 — 2024
    Facilitated communication and coordination, handled document processing, and managed travel and fieldwork activities.
  • ADMIN HEAD/PURCHASER-Site Office

    PRIMELAND PROPERTIES INC. · 2014 — 2023
    Oversaw construction and housing development projects, managed site workflow from purchasing orders to delivery reports, and controlled material budgets for housing units.
  • FIELD RESEARCHER/SURVEYOR/ENCODER

    QS RESEARCH & MARKETING SERVICES INC. · 2009 — 2012
    Conducted surveys and gathered data in assigned stores across the Mindanao and Visayas regions, focusing on store performance for Coca-Cola products.
  • SAMPLER-KIOSK/PROMOTER

    ACE PROMOTION/GUARANTEED/PRODUCT MKTG. · -1 — Present
    Promoted various products through sampling, gathered consumer feedback, and performed brand ambassador duties to engage customers.

Skills & Expertise

Education

  • Vocational
    Davao International Learning Training Center Inc. · 2016 — 2016
  • Bachelor of Science in Nursing
    Davao Doctors College · 2006 — 2009
  • High School
    Holy Cross of Mintal · 1996 — 2002
  • Elementary
    Mintal Elementary School · — — 2002

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