Jerlyn T.

Jerlyn T. is an accomplished customer service professional with a proven track record in the fast-paced business process outsourcing (BPO) sector. At Cox Communications, between 2024 and 2026, she excelled in managing both inbound and outbound customer interactions with precision, dealing extensively with billing inquiries, service concerns, and account support. Her role demanded a high level of accuracy while documenting customer details, and she adeptly handled challenging calls with patience and professionalism. With a background in Business Administration from Holy Cross of Davao College, her strong communication skills, attention to detail, and proficiency in typing and data entry have been integral to her success. Jerlyn seeks to apply these capabilities to a role as a telephone interviewer, leveraging her expertise in customer service and call handling.