Jerome C.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Jerome C. has developed extensive experience in customer service and data operations within the outsourcing and BPO industry, notably at Datamatics. As a Customer Service Representative from March 2022 to October 2025, he supported English and Spanish multilingual accounts, delivering prompt and accurate assistance, handling inquiries via chat, and managing premium billing and subscription tasks. Transitioning to Subject Matter Expert, Jerome provided expert product and process guidance, validated content and procedures, and supported quality assurance, process improvement, and escalations. In a Data Entry capacity, he demonstrated precision in database updating, record verification, and data integrity. Additionally, as a part-time YouTube AI Scriptwriter, Jerome applied his research and SEO optimization skills to create engaging, keyword-driven scripts for digital content.
Experience
Subject Matter Expert
Datamatics · 2024 — 2025Offered specialized knowledge and guidance in a defined domain or process. Assessed and ensured the accuracy of content, systems, and processes, adhering to best practices. Worked alongside operations, quality, and training teams to enhance performance. Suggested process improvements based on data analysis and feedback while participating in quality assurance efforts.Data Entry
Datamatics · 2025 — 2025Performed accurate data entry and updates within company systems. Verified and corrected data to ensure precision. Maintained organized records and conducted regular data quality inspections while ensuring confidentiality and meeting designated deadlines.Customer Service Representative (Spanish Account) Premium Account
Datamatics · 2023 — 2024Delivered timely and quality support to premium clients in Spanish through chat. Addressed inquiries with precision and professionalism, focusing on first-contact issue resolution and customer satisfaction. Managed tasks related to premium accounts, including billing and subscriptions, while collaborating with internal teams to tackle complex issues.Customer Service Representative (English Account) Multilingual Account
Datamatics · 2022 — 2023Engaged with customers proficiently in various languages, including English and Spanish/French. Conducted customer service activities tailored to different language preferences while maintaining professionalism and consistency across languages. Documented and reported customer interactions accurately.Part time Youtube AI Scriptwriter
FreelanceResearched trending topics and content ideas for YouTube videos. Developed engaging and well-organized scripts utilizing AI tools, optimizing them for clarity and audience retention. Incorporated SEO keywords and best practices while revising scripts based on feedback and adhering to content production timelines.
Skills & Expertise
Education
- Bachelor of Science in Information Technology (Undergraduate)Our Lady of Fatima University · 2015 — Present
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