Jerome M.

Jerome M. is an experienced Order to Cash Team Leader and Order to Cash Professional with a background in business services and customer service, primarily within the information technology and business process outsourcing (BPO) sector. Working at IBM Business Services in Naga City and Convergys in Makati City, Jerome handled responsibilities including overseeing team workflows, ensuring timely processing of purchase orders, queries, and payments, and executing end-to-end process support for invoices and transactions. He compiled operational data, produced performance reports, conducted analyses and recommendations based on metrics, and managed workload distribution. With proficiency in data entry, business process documentation, and Microsoft 365 applications such as Access and Excel, Jerome also supported end users, assisted in testing system developments, and maintained accuracy in client systems. He holds a Bachelor of Science in Computer Science from Partido State University.