Jerric A.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Jerric A. is an experienced Customer Service Representative with a strong background in the plumbing services industry, specifically through roles at Brisbane Plumbing and Drainage and Service Today. Based in Olongapo City, Jerric A. has managed large volumes of inbound customer calls and provided high-quality customer service & client support remotely. His expertise in CRM software and call handling has allowed for accurate account updates, effective complaint resolution, and prompt addressing of customer concerns, directly contributing to improved satisfaction and loyalty. Additionally, Jerric A. has a Bachelor of Science in Office Administration from Columban College and prior experience as an ESL teacher at Acadsoc, developing curriculum and improving students’ conversational English. This combination of administrative skills, accounts receivable management, and call management supports his comprehensive approach to customer support and office coordination.
Experience
Customer Service Representative
Brisbane Plumbing and Drainage · 2023 — 2026Addressed and resolved customer complaints with empathy, fostering increased loyalty. Effectively managed high-stress situations and maintained professionalism when handling conflicts. Provided accurate information and promptly addressed customer concerns.Customer Service Representative
Service Today · 2021 — 2023Handled a consistent volume of customer calls, ensuring minimal wait times. Responded to inquiries about products, services, and company information while maintaining accurate customer records.ESL Teacher
Acadsoc · 2017 — 2019Created and delivered ESL curriculum to enhance students' conversational skills. Partnered with educators to achieve educational benchmarks, utilizing diverse assessments to refine teaching strategies.Customer Service Representative
Iqor · 2016 — 2017Focused on maintaining customer satisfaction by addressing needs and resolving concerns with proactive strategies. Engaged in active listening to address and escalate critical issues to supervisors when necessary.
Skills & Expertise
Education
- Bachelor of Science: Office AdministrationColumban College
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