Jerry M.
Junior Customer Service and E-Commerce Support Specialist
Open to offersNew to PlatformAbout
Jerry M. is a versatile professional with hands-on experience across graphic design, e-commerce, customer service, and medical records management. As a Graphic Designer, Jerry created digital and print marketing materials, collaborating with clients and teams to ensure designs met specific brand and project objectives using platforms like Photoshop and Canva. In the retail e-commerce sector, Jerry supported daily operations for Walmart by processing online orders, monitoring inventory, and providing customer assistance through order issues and returns, utilizing tools such as Shopify. His customer service experience includes supporting clients with banking transactions via real-time chat, efficiently resolving inquiries and securely handling financial data. Additionally, Jerry served as a Medical Record Specialist, organizing and maintaining confidential patient records, managing electronic health documents, and coordinating with healthcare staff in compliance with regulations.
Experience
Chat Support
EarnInHandled customer inquiries, assisted with transactions, and addressed online banking concerns by providing real-time chat support. Ensured secure management and precise handling of financial information while resolving issues efficiently and maintaining high customer service standards.Graphic Designer
FreelanceProduced visually engaging digital and print designs, such as social media graphics, flyers, and marketing materials. Worked with clients or team collaborators to develop creative concepts that aligned with brand objectives and project requirements.Customer Service Representative
Walmart E - CommerseProcessed online orders to support eCommerce operations and assisted customers with concerns regarding orders, returns, refunds, and delivery. Monitored inventory and product availability, while providing service to enhance the online shopping experience.Customer Service Representative
nullResponded to inquiries, resolved complaints, and provided product or service information to customers in a timely and professional manner. Ensured accurate documentation of customer interactions and maintained up-to-date records within the system.Medical Record Specialist
nullMaintained and organized patient medical records, ensuring accuracy and compliance with healthcare protocols. Managed the review and processing of medical documents, updated electronic health records, and coordinated retrieval and verification of patient information with healthcare staff.
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