Jerse M.
Mid-Level BPO Finance and Customer Service Specialist
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About
Jerse Mae D. is a detail-oriented professional with nearly four years of experience in BPO operations, specializing in accounts receivable, billing, and customer service. She has successfully managed portfolios of over 100 business accounts, ensuring high customer satisfaction and adherence to SLA targets. Jerse Mae has been recognized for her performance excellence and leadership contributions, receiving multiple awards such as "Top Performer" and "Top Customer Service Agent of the Year." During her tenure at Startek Philippines, she streamlined escalation procedures, improved team efficiency, and exceeded KPIs in customer retention and case resolution. Her promotion to Finance Sr. Specialist showcased her ability to handle complex financial reconciliations and dispute resolutions, contributing significantly to the timely resolution of billing concerns for U.S.-based clients. Jerse Mae holds a degree in Elementary Education and has demonstrated her mentoring abilities by teaching Grade One pupils and new representatives.
Why hire me
I believe I have the skills, experience, and mindset you're looking for in a Customer Success Associate. I am organized, detail-oriented, and have strong time management skills that help me prioritize tasks and handle multiple responsibilities efficiently. I am always willing to learn new things, adapt to challenges, and find practical solutions to problems. Throughout my career, I've embraced opportunities that pushed me outside my comfort zone, and those experiences have helped me grow both personally and professionally. Most importantly, I have a positive and service-oriented mindset. I enjoy collaborating with others, building strong relationships with customers and teammates, and contributing to shared goals. If given the opportunity to join your team, I will bring dedication, a strong work ethic, and a commitment to delivering quality results every day.
Experience
Finance Sr. Specialist
null · 2026 — 2026Oversaw a portfolio of over 100 business accounts for U.S.-based customers, facilitating collections and payment resolutions. Conducted both inbound and outbound communications to address billing issues, secure payments, and reduce overdue balances. Investigated invoice disputes and worked with internal teams to ensure timely resolutions while maintaining SLA compliance.Business Care Representative
Startek Philippines · 2022 — 2025Improved overall team efficiency by streamlining escalation procedures and fostering relationships with over 100 business accounts. Achieved high customer satisfaction scores while partnering with sales, technical, and billing teams to provide comprehensive support for small business and enterprise clients. Contributed to onboarding new team members and mentoring peers to enhance team performance.Grade One Tutor in English & Filipino / Student-Teacher
Libertad, Pasay City · 2022 — 2022Supported Grade One students in enhancing reading and writing skills in both English and Filipino. Assisted in developing and delivering lessons in accordance with DepEd standards. Promoted a positive and engaging classroom environment while collaborating with parents and staff to support student learning.
Skills & Expertise
Education
- Bachelor in Elementary EducationCity University of Pasay · 2018 — 2022
Photos
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