Jescil J.
Mid-Level BPO Healthcare Advocate
Open to offersNew to PlatformAbout
Jescil Jane L. is an experienced Healthcare Advocate with a proven background in the BPO sector, specializing in healthcare accounts. Since June 2021, Jescil Jane L. has worked at Optum Cebu, where she expertly guides members through benefits, swiftly resolves issues, initiates authorizations, and checks claims, focusing on providing clear and personalized support while ensuring medical necessity and timely care. Previously, she held customer service representative positions with Tech-Mahindra (retail account) and Qualfon Cebu (GetYourGuide account), and gained customer-facing experience as a dining associate at SSP-Mactan. Jescil Jane L.’s professional expertise is supported by a bachelor’s degree in hotel restaurant and management from the University of Cebu. Across her roles, she demonstrates customer communication, detail orientation, and organizational skills in fast-paced service and healthcare environments.
Experience
Customer Service Representative
Qualfon Cebu, GetYourGuide Account · 2021 — 2021Handled customer interactions for travel bookings, focusing on issue resolution and support.Healthcare Advocate
Optum Cebu, Healthcare Account · 2021 — PresentGuided members through healthcare benefits, ensured efficient issue resolution, initiated authorizations, and checked claims.Dining Associate
SSP · 2018 — 2020Provided support in the dining area, assisting guests with their meals and ensuring a positive dining experience.Customer Service Representative
Tech-Mahindra Retail Account · 2020 — 2020Engaged with customers to address inquiries and resolve issues related to retail services.
Skills & Expertise
Education
- Bachelor Degree of Hotel Resturant and ManagementUniversity of Cebu - Main Campus · 2014 — 2018
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