Jessa O.
Open to offersNew to PlatformAbout
Jessa O. is a results-driven professional with over six years of experience in the BPO industry, specializing in customer service, technical support, and account management. She has worked with organizations such as Telus International, TransUnion, and Everise, where she provided exemplary customer service across financial, healthcare, and technical accounts. Her expertise includes technical troubleshooting and maintaining high customer satisfaction and performance metrics. Currently, Jessa is leveraging her skills in marketing and team coordination as a Virtual Assistant/Manager for Manila Marketing Group. From 2015 to 2018, she supported production and logistics planning at Sanyo Denki Philippines, enhancing her abilities in planning and logistics coordination. Jessa holds a Bachelor of Science in Information Technology from AMA Computer Learning Center, further enriching her strong foundation in information technology and customer support.
Experience
Manager
Manila Marketing Group · 2024 — 2026Oversaw daily operations and contributed to business growth strategies. Managed client communications and organized scheduling. Participated in marketing campaigns and handled social media management. Directed team activities to ensure optimal productivity.Customer Service Representative / Technical Support
Telus International, TransUnion, Everise · 2018 — 2024Delivered customer service across various accounts in financial, healthcare, and technical fields. Effectively resolved customer inquiries and issues, while providing technical support and troubleshooting assistance. Maintained customer satisfaction and adherence to performance metrics.Planning Assistant (Logistics)
Sanyo Denki Philippines · 2015 — 2018Assisted with production and logistics planning activities. Coordinated schedules, managed inventory, and tracked delivery timelines. Created reports and monitored supply chain operations, ensuring data accuracy and timely documentation processing.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyAMA Computer Learning Center · — — 2008
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