Jessa P.

Jessa P. is a dedicated professional based in Cebu City with over two years of experience in the US healthcare environment. She has honed her expertise in patient communication, healthcare coordination, and managing confidential medical data while ensuring strict adherence to HIPAA compliance. Jessa has been acknowledged for her exemplary performance in virtual healthcare support, consistently delivering accurate and empathetic service. Her role as a Healthcare Advocate at Optum involved managing electronic patient records within established protocols, maintaining professionalism and discretion in handling sensitive information. Her proficiency extends to various tools including Microsoft Office, Google Workspace, and CRM systems like Salesforce, ISET/ACET, showcasing a robust technical acumen. Jessa's academic background includes a Bachelor's degree in Secondary Education – English from Cebu Technological University.