Jessa M.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Jessa M. F. is a result-driven professional specializing in Customer Experience and Technical Support with a solid foundation in Engineering Technology. With extensive experience in Tier 2 technical support, Jessa excels in resolving complex customer concerns and optimizing technical workflows to achieve high satisfaction ratings. Her comprehensive role includes managing 3rd party vendors for both solar and roofing projects, ensuring the swift coordination and execution of permitting processes while adhering to local regulations. In her previous role at Teleperformance, Jessa adeptly managed multi-channel customer inquiries, maintaining impressive customer satisfaction metrics. As a Technical Support Representative, she provided advanced troubleshooting and issue resolution for escalations, demonstrating her proficiency in diagnosing complex technical faults. Jessa's educational background includes a Bachelor of Science in Engineering Technology from the Technological University of the Philippines - Visayas. Her skills and experience make her an asset in any high-volume, technical support environment.
Experience
Permitting Specialist / Roofing Coordinator
Our World Energy · 2022 — 2026Oversaw and expedited structural and electrical permitting processes for solar and roofing projects, ensuring compliance with local regulations. Facilitated communication among engineering teams, field technicians, and municipal agencies to avoid project delays. Managed third-party vendor interactions, including requests, scheduling, completion, and payments.Customer Relations Specialist / Customer Care
Teleperformance (Bacolod) · 2019 — 2022Handled multi-channel customer inquiries through voice and messaging platforms, resolving complex issues promptly while maintaining high customer satisfaction metrics.Technical Support Representative (Tier 2)
Convergys (Bacolod) · 2018 — 2019Delivered tier-2 technical troubleshooting and resolved issues by diagnosing network and product-specific technical faults.Customer Service Representative
Teleperformance (Ayala) · 2018 — 2018Provided customer assistance by leveraging product-specific training to effectively address and resolve client concerns.Administrative & Purchasing Officer / Accounting Assistant
JCA1989 Planning, Design and Construction Services · 2017 — 2018Streamlined administrative workflows and managed purchasing cycles, while assisting in basic accounting tasks to support daily operations.
Skills & Expertise
Education
- Bachelor of Science in Engineering TechnologyTechnological University of the Philippines - Visayas · 2020 — 2021
- Bachelor of Science in Computer Engineering TechnologyTechnological University of the Philippines - Visayas · 2013 — 2017
Photos
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