JESSA R.
Junior Healthcare Customer Service Specialist
Open to offersNew to PlatformAbout
I’m a results-driven Healthcare Customer Service Specialist and Medical Virtual Assistant with experience supporting U.S.-based clients in healthcare, insurance, credentialing, enrollment, and administrative operations. I have hands-on experience with claims, insurance verification, provider credentialing, payer follow-ups, documentation, and customer support.
I’m highly organized, detail-oriented, and confident in phone, email, and chat communication. I’m experienced with Zendesk, Availity, Evernorth, Microsoft Office, and Google Workspace, and I’m known for strong follow-through, problem-solving, and delivering quality results in fast-paced environments.
Why hire me
My experience has allowed me to grow across different areas, from customer service and healthcare support to insurance, credentialing, enrollment, and HR assistant. I started in customer service, where I learned how to communicate with different people, handle concerns, and solve problems. I later moved into healthcare support, working with U.S. clients on insurance verification and claims, before gaining experience in HR and now provider credentialing and enrollment. Along the way, I was promoted to Subject Matter Expert and gained experience working with different teams, systems, and processes. These experiences have made me adaptable, organized, detail-oriented, and confident in handling responsibilities independently. I’m always willing to learn, take on new challenges, and make sure the work I deliver is accurate and reliable.
Experience
HR Assistant
Aizah Digital Limited · 2025 — 2026Supported recruitment efforts by managing job advertisements on Indeed, screening applicants, and assisting with digital marketing initiatives while working remotely.Credentialing Specialist
Brain Health USA · 2026 — PresentManaged the credentialing and enrollment process for healthcare providers, preparing and tracking enrollment applications, and ensuring all documentation met required standards. Coordinated interactions with providers and insurance payers to address enrollment issues and maintain accurate records.Email/Chat Support and Subject Matter Expert
Headway Healthcare · 2024 — 2025Provided specialized email and chat support to clients, concentrating on insurance verification and claims. Recorded account updates in Zendesk for thorough documentation and collaborated with the onshore team via Slack to enhance communication and issue resolution.Customer Service Representative and Subject Matter Expert
RXO Logistics · 2022 — 2024Handled high-volume customer inquiries via inbound calls, focusing on resolving account concerns and maintaining customer satisfaction. Contributed to the escalation team to address complex issues and collaborated with hub support for timely resolutions.
Skills & Expertise
Education
- Bachelor of Science in NursingBrokenshire College · 2024 — Present
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