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Jessabelle P. — Senior Customer Service Specialist from Philippines

Jessabelle P.

Senior Customer Service Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Jessabelle P. is a seasoned Customer Service Support professional with over a decade of experience in customer service, administration, billing, and account management. She has held roles such as Customer Service Team Lead and Billing Specialist at LearnPac Systems Ph, where she spearheaded billing operations to ensure financial accuracy and efficiency in transactions. Jessabelle has also provided expert assistance in HR and office operations, contributing to smooth organizational functions. At ePerformax Contact Center & BPO, she optimized listings and resolved inquiries on the eBay platform. She holds a degree in Commerce with a major in Management and has completed extensive training in Competitive Selling Techniques, SEO, and Copywriting. Her technical proficiency spans tools like HubSpot CRM, Trello Project Manager, and Canva, highlighting her ability to integrate diverse technology solutions into her work. In her current role at Tailored Canvasses, Jessabelle excels at resolving customer inquiries and processing orders, consistently ensuring customer satisfaction.

Experience

  • Customer Support

    Tailored Canvasses · 2025 — 2026
    Delivered exceptional customer service, resolving inquiries, processing orders and invoices, and ensuring customer satisfaction either by email or call.
  • Billing Specialist & Administrative Assistant

    LearnPac Systems Ph · 2023 — 2025
    Spearheaded billing operations, ensuring accuracy and efficiency in financial transactions.
  • Customer Service Team Lead

    LearnPac Systems Ph · 2022 — 2024
    Supervise and support customer service team members across phone, email, and chat channels.
  • HR & Administrative Assistant

    LearnPac Systems Ph · 2023 — 2024
    Provides vital support to the HR department and general office operations to ensure smooth day-to-day functioning of the organization.
  • Social Media Content Management and Marketing

    LearnPac Systems Ph · 2023 — 2024
    Develop monthly or weekly content calendars aligned with brand goals, promotions, and audience interests; crafted engaging captions and researched relevant hashtags to boost reach and engagement.
  • Customer Service Support

    LearnPac Systems Ph · 2020 — 2022
    Delivered exceptional customer service, resolving inquiries and ensuring customer satisfaction.
  • Customer Support Consultant

    ePerformax Contact Center & BPO (eBay Account) · 2019 — 2020
    Provides expert assistance to sellers by optimizing listings, resolving buyer inquiries, and ensuring smooth transactions on the eBay platform.

Skills & Expertise

Education

  • Bachelor of Science in Commerce Major in Management
    Institution not specified

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