Jessica B.

Jessica B., a seasoned Customer Support professional, specializes in the retail sector, having dedicated three years to enhancing customer experiences at Trappers Trading. With a knack for addressing customer queries through various communication channels, she excels in leveraging email, phone, and direct interactions to resolve issues efficiently. Her tenure at Virgin Active further honed her abilities in money handling, customer service, and administrative roles, significantly boosting upselling percentages while reducing cancellation rates within a ten-month span. Proficient in MS Word, MS Teams, and digital communication, Jessica handles time management with advanced skill and self-management at an expert level, offering her a strong foundation to explore opportunities in customer support, administration, and remote work environments. Fluent in English, Xhosa, Zulu, and Afrikaans, she's adaptable to various time zones, making her an asset for any globally-focused team.